Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("you", "User") and the operator of Otarosta ("Otarosta", "we", "us"), accessible at otarosta.com.

You accept these Terms by ticking the acceptance checkbox when you create an account, by uploading any roster, document or data to the Service, or by otherwise using the Service. If you do not agree, do not use the Service.

You must be at least 18 years of age and legally capable of entering into a binding contract to use the Service.

We record the date, time, account identifier and Terms version of each acceptance. That record is our evidence of your agreement.

Otarosta is a personal productivity utility for individual airline crew members. It lets you view, organise and analyse your own work schedule and related personal data that you choose to provide.

The Service operates only on data you voluntarily upload or enter. Otarosta does not connect to, log into, scrape, crawl or otherwise access any airline system, crew portal, rostering system or employer network, and has no technical capability to do so. Every document processed by the Service was placed there by a user acting on their own initiative.

The Service is informational only. It is not an operational, rostering, payroll, compliance, safety or flight-planning system, and must never be used as one. See the Operational, Safety and Accuracy Disclaimers below.

Otarosta is an independent, third-party application. It is not affiliated with, endorsed by, sponsored by, licensed by or associated with any airline, aircraft manufacturer, civil aviation authority (including CAAM), regulator, union or employer.

Any airline names, airport codes, aircraft types or document formats referenced in the Service are used solely to describe functional compatibility — that is, which roster formats the parser can read — in the same way a phone case lists the phones it fits. Such references are nominative use only and do not imply any relationship.

All third-party trademarks remain the property of their respective owners. Otarosta does not display airline logos or branding.

Otarosta is not an official source of any airline’s rosters, policies, pay rules or operational data, and no content in the Service should be treated as a communication from any airline.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You must provide accurate account information and keep it current.

You may not share an account, and you may not access another person’s account or data without their consent.

"User Content" means anything you upload, submit or enter into the Service, including roster files, schedule PDFs, duty records, allowance and pay-related figures, documents, dates and any other data.

By uploading or entering any User Content, you represent and warrant that:

You, not Otarosta, are responsible for determining whether your employer permits you to use third-party tools with your roster. Otarosta has no knowledge of, and no ability to assess, your employment terms. If you are unsure, ask your employer before uploading anything.

Otarosta acts solely as a processor of your User Content at your explicit request and on your instructions. We claim no ownership of User Content. You grant us only the limited licence needed to store, parse, display and process it for the purpose of providing the Service to you.

We do not review User Content before processing and have no obligation to monitor it, but we may remove content and suspend accounts as described under Removal, Suspension and Legal Requests below.

You must not:

Everything in the Service is informational and unofficial. Your airline’s own published roster, crew portal, operations manual and payroll records are the only authoritative sources for your schedule, your legal duty limits and your pay. If the Service ever disagrees with an official source, the official source is correct.

Parsing accuracy. The Service extracts data from documents you upload using automated parsing. Parsing can fail or produce errors — including wrong dates, times, sectors, time zones or missing duties — without warning. You must verify parsed output against your original document before relying on it for anything.

Duty and flight-time calculations. Any flight-duty-period, flight-time-limitation, rest or recency figures shown by the Service are estimates for personal awareness only. They are not a determination of legality, are not derived from any authoritative or current copy of your operator’s approved manuals, and must never be used to accept, refuse, plan or dispute a duty. Compliance with duty and rest regulations is determined solely by your operator and regulator through their own systems and documents.

Money figures. Any allowance, per-diem or pay-related figures shown by the Service are unofficial estimates based on data and rates you or the parser supplied. They are not payroll advice, may be wrong, and create no entitlement. Your employer’s payroll records are the only authoritative source of what you are owed or paid.

Fatigue, rest and wellbeing content. Any circadian, sleep, fatigue or rest suggestions in the Service are generic informational content, not medical advice and not a fitness-for-duty assessment. Your fitness to operate is determined solely by you, your employer’s procedures and applicable regulations.

Prayer times and religious content. Any prayer times or qibla directions shown are calculated estimates that can be affected by position, altitude and data accuracy, and are provided as a convenience only.

Notifications and reminders. Emails, reminders and alerts may be delayed, misdirected or not delivered. Never depend on the Service to wake you, get you to report time, or notify you of a roster change.

The Service may let you share parts of your schedule with people you choose, for example family members. You control and are solely responsible for what you share, who you share it with, and any consequences of that sharing.

Anyone you grant access to sees data about your movements and schedule. Revoke access yourself if you no longer wish to share; we act only on your sharing instructions.

If a document you upload incidentally contains other crew members’ names or details, do not use sharing features to distribute that information.

The swap board, marketplace and other crew-to-crew features are classifieds and introduction tools only. Otarosta is not a party to any swap, sale, transaction or agreement between users, does not process payments, does not verify items, listings or claims, and does not guarantee that any swap will be approved by your employer.

Any duty swap remains subject to your airline’s own approval process and rules. A swap arranged through Otarosta has no operational effect whatsoever until your airline records it in its own system.

You deal with other users at your own risk. You are responsible for what you post, including ensuring a post does not disclose another person’s data or breach your employer’s policies.

We may remove any post or listing at any time, for any reason.

You acknowledge that some employers restrict or prohibit the use of third-party applications with company-issued documents, and that using the Service may carry professional risk depending on your employment terms, which only you can know.

You assume full and sole responsibility for any disciplinary action, investigation, suspension, termination of employment, loss of licence or rating, or legal action taken against you by your employer, a regulator or any third party in connection with your use of the Service.

To the maximum extent permitted by law, Otarosta shall not be liable for any loss of income, employment, seniority, professional standing, licence or career opportunity arising from your use of the Service.

You agree to indemnify, defend and hold harmless Otarosta, its owner, operator, developers, contractors and service providers (the "Indemnified Parties") from and against any and all claims, demands, lawsuits, proceedings, damages, losses, liabilities, penalties, costs and expenses (including reasonable legal fees) arising out of or related to:

We will notify you of any claim subject to indemnification and may, at our option, assume control of the defence at your expense.

The indemnity survives termination of your account and of these Terms.

Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. In summary: we process the data you provide in order to run the Service for you, and for no other commercial purpose.

We process personal data in accordance with the Personal Data Protection Act 2010 (Malaysia) to the extent it applies.

The Service is hosted on, and your data is stored with, reputable third-party infrastructure providers which may be located outside Malaysia. By using the Service you consent to that storage and transfer.

You may delete your data or your account at any time. Deletion removes your User Content from the live Service, with residual copies in backups purged in the ordinary course.

If you upload a document containing another person’s personal data as part of your own roster, you are responsible for having a lawful basis to do so.

We implement reasonable technical and organisational measures appropriate to a service of this size to protect your data.

No system is perfectly secure. You acknowledge that you upload data at your own risk and that, to the maximum extent permitted by law, Otarosta disclaims liability for unauthorised access, interception or loss of data caused by circumstances beyond our reasonable control, including sophisticated external attacks and your own credential mismanagement.

If we become aware of a data breach affecting you, we will notify you as required by applicable law.

The Service — its software, design, parsers and content authored by us — is our property or that of our licensors. You receive a limited, revocable, non-exclusive, non-transferable licence to use it for personal, non-commercial purposes.

You retain all rights in your User Content, subject to the limited processing licence described above.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation.

We may remove User Content, restrict features, or suspend or terminate accounts, with or without notice, if we reasonably believe the content or conduct breaches these Terms, exposes us to legal risk, or is required by law.

If we receive a credible complaint or legal demand from an airline, rights holder or authority regarding specific content, we may remove that content and preserve or disclose related records to the extent required by applicable law or court order. Where lawful, we will tell you before or promptly after acting.

Nothing in this section obliges us to defend, or to fund the defence of, any user against their employer or any third party.

The Service is provided "as is" and "as available", without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, availability or non-infringement, to the maximum extent permitted by law.

We do not warrant that the Service will be uninterrupted or error-free, or that parsed or calculated data will be accurate or complete.

To the maximum extent permitted by law, Otarosta and the Indemnified Parties shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, income, employment, data, goodwill or professional standing, arising out of or related to the Service, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or related to the Service shall not exceed the greater of the amounts you paid us in the twelve months before the claim arose, or one hundred Malaysian Ringgit (RM 100).

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including under the Consumer Protection Act 1999 (Malaysia) where it applies.

You may stop using the Service and delete your account at any time.

We may suspend or terminate your access as described above, or discontinue the Service or any feature at any time.

The sections on authorisation and warranties, accuracy disclaimers, assumption of professional risk, indemnification, security, intellectual property, removal, warranties, liability, changes and governing law survive termination.

We may update these Terms. Material changes are published as a new version, and you will be asked to accept the new version before continuing to use the Service. The version and effective date shown on this page identify the current Terms.

Continued use after the effective date of a change constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Malaysia, without regard to conflict-of-laws principles.

The courts of Malaysia shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Service, except that either party may seek injunctive relief in any competent court.

Before filing any claim, you agree to first contact us and attempt in good faith to resolve the dispute informally for at least 30 days.

Severability. If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain in full force.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Otarosta regarding the Service.

No waiver. Our failure to enforce any provision is not a waiver of it.

Assignment. You may not assign these Terms. We may assign them in connection with a transfer of the Service.

No third-party beneficiaries, except the Indemnified Parties under the indemnification section.

Questions, complaints or legal notices: hello@otarosta.com.